Returns Policy International
The Festival Clothing Co make every effort to make sure the goods you receive are in perfect condition before they leave our premises, each and every international item is checked before being packaged and shipped to you.
At current we except returning goods from international customers as long as customers pay the returning shipping themselves. We only accept items that are still in the original packaging with the labels still attached.
If international customers wish to return items to us for a refund then they must contact us within 14 days of receiving the item. Customers will then be advised on how to return the item and the time framed involved.
If you (the customer) return any items to us (The Festival Clothing Co) then you will only be refunded the amount for any products, this does not include the original shipping cost you have paid. Refunds will be issued once we (The Festival Clothing Co) have received and checked the returning item.
Exchange of item
If you (the customer) wish to return any item to exchange it for another colour or size then you will be asked to pay for the shipping cost of the returning item/s and then you will be required to also pay the shipping cost of the replacement item/s before any replacement item can be shipped. The Festival Clothing Co will provide you with the shipping cost and method of pay at the time of contact. Any replacement items will be shipped once we (The Festival Clothing Co) have received and check the returning items and have cleared postage funds for the new replacement item to be shipped.
All returning item/s must be in a re-saleable condition:
- Still in the original packaging (where applicable)
- Still have any labels attached
Before returning any items please contact us here .